Australian workers lead AI race but do not trust it

OpenAI created ChatGPT which has unleashed generative AI on the world. (AP PHOTO)

More Australian office workers are using artificial intelligence tools than their peers in the UK, US or France but most still do not trust the technology to get tasks done. 

Slack released the findings from a survey of desk workers in six countries, which also found the use of AI tools in the workplace had grown 60 per cent since September, and identified a gender gap in employees using the technology. 

The findings follow Senate hearings into the use of AI in Australia and after the federal budget committed $39.9 million to develop AI policies and restrictions over the next five years. 

Slack surveyed more than 10,200 people for its Workforce Lab Index, including office workers in Australia, France, Germany, Japan, the US and UK. 

It found Australia had the highest rate of employees who had used AI tools to complete tasks at 37 per cent, narrowly overtaking Germany but significantly higher than Japan where only 20 per cent of employees had used the technology. 

The research also found the use of AI in Australian workplaces had risen by 35 per cent since September last year, and most people who used AI tools at work (79 per cent) were seeing productivity gains.

However, Australia also proved to be one of the nations to trust AI the least when it came to AI-generated content.

Only five per cent of workers said they completely trusted its output, compared to 13 per cent of workers in France and nine per cent in Germany. 

Slack workforce labs head Christina Janzer said research showed business leaders were eager to embrace AI technology but many were slow to introduce policies or implement education for workers, which was slowing its adoption. 

"There's a few things holding people back and fear is one of them but I also think there's a lack of guidance," she said. 

"The majority of desk workers haven't received any guidance from their companies so they don't even know if they're allowed to use AI."

The Slack survey found almost half of workers were excited about the idea of AI handling some of their work tasks, but more than one in five remained concerned. 

The study also identified a gender gap in use of AI tools that Ms Janzer said was most apparent in younger age groups and would need to be monitored and addressed.

"Gen Z men are 25 per cent more likely to use AI than Gen Z women and that, to me, was very surprising," she said.

"We want people who are using AI to be representative of our entire population because they're going to be designing the future and that's not what we're seeing today."

Despite the growing number of employees using AI tools in Australia, the country has yet to pass laws specifically related to artificial intelligence technology.

In February, the federal government appointed 12 experts to a national Artificial Intelligence Expert Group, which is expected to make recommendations on mandatory restrictions for high-risk AI use. 

License this article

What is AAPNews?

For the first time, Australian Associated Press is delivering news straight to the consumer.

No ads. No spin. News straight-up.

Not only do you get to enjoy high-quality news delivered straight to your desktop or device, you do so in the knowledge you are supporting media diversity in Australia.

AAP Is Australia’s only independent newswire service, free from political and commercial influence, producing fact-based public interest journalism across a range of topics including politics, courts, sport, finance and entertainment.

What is AAPNews?
The Morning Wire

Wake up to AAPNews’ morning news bulletin delivered straight to your inbox or mobile device, bringing you up to speed with all that has happened overnight at home and abroad, as well as setting you up what the day has in store.

AAPNews Morning Wire
AAPNews Breaking News
Breaking News

Be the first to know when major breaking news happens.


Notifications will be sent to your device whenever a big story breaks, ensuring you are never in the dark when the talking points happen.

Focused Content

Enjoy the best of AAP’s specialised Topics in Focus. AAP has reporters dedicated to bringing you hard news and feature content across a range of specialised topics including Environment, Agriculture, Future Economies, Arts and Refugee Issues.

AAPNews Focussed Content
Subscription Plans

Choose the plan that best fits your needs. AAPNews offers two basic subscriptions, all billed monthly.

Once you sign up, you will have seven days to test out the service before being billed.

AAPNews Full Access Plan
Full Access
AU$10
  • Enjoy all that AAPNews has to offer
  • Access to breaking news notifications and bulletins
  • Includes access to all AAPNews’ specialised topics
Join Now
AAPNews Student Access Plan
Student Access
AU$5
  • Gain access via a verified student email account
  • Enjoy all the benefits of the ‘Full Access’ plan at a reduced rate
  • Subscription renews each month
Join Now
AAPNews Annual Access Plan
Annual Access
AU$99
  • All the benefits of the 'Full Access' subscription at a discounted rate
  • Subscription automatically renews after 12 months
Join Now

AAPNews also offers enterprise deals for businesses so you can provide an AAPNews account for your team, organisation or customers. Click here to contact AAP to sign-up your business today.

SEVEN DAYS FREE
Download the app
Download AAPNews on the App StoreDownload AAPNews on the Google Play Store