Deadline doubt over big backlog of Defence compo claims

The government is hiring an extra 500 staff to process the huge backlog of ADF compensation claims. (Dave Hunt/AAP PHOTOS)

A backlog of more than 30,000 veterans' compensation claims may not be cleared by a deadline set down by a royal commission.

A Royal Commission into Defence and Veteran Suicide called for the massive list to be finalised by March 2024.

The backlog includes any claim submitted to the Department of Veterans' Affairs, regardless of how old.

A progress report released by Veterans’ Affairs Minister Matt Keogh showed the department expected to clear claims in the initial liability category - when a compensation claim was first lodged - by the end of the year and months ahead of schedule.

But the deadline for the permanent impairment category - the second stage of the process - might not be met.

"The permanent impairment portion of the total backlog is more challenging and may take a few months longer than March 2024 to clear," the department report said.

"All efforts are being made to accelerate processing of permanent impairment claims."

The latest data shows the total number of outstanding claims as of July was 30,108.

This was down from a peak of 45,000 claims in September 2022.

In the initial liability category, there were 17,711 compensation requests as of July, while in the permanent impairment category the backlog is now 12,041.

The number of outstanding claims had dropped for consecutive months from May to July.

Mr Keogh said the government was taking the royal commission and its findings extremely seriously.

"I’m determined to make sure the government delivers the services and supports our defence personnel need and deserve," he told AAP.

"It’s why we responded quickly to the interim report and why we have now taken action on each of the recommendations of that report."

The government has invested $233.9 million over four years to hire an additional 500 staff to process the claims. It expects the recruitment of the workers to be completed by October.

As of June, there were 754 full-time workers doing the processing.

The government's response shows all but two recommendations from the interim report have been implemented or are in progress.

Recommendations made to provide an exemption from parliamentary privilege and limit public interest immunity claims have been noted by the government.

Melbourne-based army veteran Lucas Moon, the Hawthorn RSL sub-branch spokesman, said ex-serving personnel would be relying on the department to eliminate the backlog on time.

"It shows to me that DVA, even though it has been put on the blowtorch ... that they still can't seem to meet their promises," he said.

Mr Moon called for the definition of the backlog to be changed so claims would be classed by a set amount of time.

The government is also seeking to better support veterans’ and their families move to civilian life after service through a new strategy and to simplify laws governing the pathways to compensation.

Lifeline 13 11 14

Open Arms 1800 011 046

License this article

What is AAPNews?

For the first time, Australian Associated Press is delivering news straight to the consumer.

No ads. No spin. News straight-up.

Not only do you get to enjoy high-quality news delivered straight to your desktop or device, you do so in the knowledge you are supporting media diversity in Australia.

AAP Is Australia’s only independent newswire service, free from political and commercial influence, producing fact-based public interest journalism across a range of topics including politics, courts, sport, finance and entertainment.

What is AAPNews?
The Morning Wire

Wake up to AAPNews’ morning news bulletin delivered straight to your inbox or mobile device, bringing you up to speed with all that has happened overnight at home and abroad, as well as setting you up what the day has in store.

AAPNews Morning Wire
AAPNews Breaking News
Breaking News

Be the first to know when major breaking news happens.


Notifications will be sent to your device whenever a big story breaks, ensuring you are never in the dark when the talking points happen.

Focused Content

Enjoy the best of AAP’s specialised Topics in Focus. AAP has reporters dedicated to bringing you hard news and feature content across a range of specialised topics including Environment, Agriculture, Future Economies, Arts and Refugee Issues.

AAPNews Focussed Content
Subscription Plans

Choose the plan that best fits your needs. AAPNews offers two basic subscriptions, all billed monthly.

Once you sign up, you will have seven days to test out the service before being billed.

AAPNews Full Access Plan
Full Access
AU$10
  • Enjoy all that AAPNews has to offer
  • Access to breaking news notifications and bulletins
  • Includes access to all AAPNews’ specialised topics
Join Now
AAPNews Student Access Plan
Student Access
AU$5
  • Gain access via a verified student email account
  • Enjoy all the benefits of the ‘Full Access’ plan at a reduced rate
  • Subscription renews each month
Join Now
AAPNews Annual Access Plan
Annual Access
AU$99
  • All the benefits of the 'Full Access' subscription at a discounted rate
  • Subscription automatically renews after 12 months
Join Now

AAPNews also offers enterprise deals for businesses so you can provide an AAPNews account for your team, organisation or customers. Click here to contact AAP to sign-up your business today.

SEVEN DAYS FREE
Download the app
Download AAPNews on the App StoreDownload AAPNews on the Google Play Store