Telcos to proceed with 3G closure despite inquiry fears

Telstra says the overwhelming majority of its customers won't be affected by the closure. (Bianca De Marchi/AAP PHOTOS)

Telstra and Optus have dismissed calls to delay the 3G mobile network shutdown after an inquiry warned threats to public safety were "too great to ignore".

Telstra is due to close the ageing network on August 31, having delayed its June deadline, while Optus will shut down from September.

TPG/Vodafone closed its operation in January.

A Senate inquiry examining the potential risks of the closure has been told critical medical equipment, fire alarms, EFTPOS machines and waste and water infrastructure could be cut off in the shutdown.

woman on phone
Users might not realise their phone is configured for the 3G network until it is switched off.

Users of cardiac monitors and medical alarms could be unaware their devices rely on 3G until after the network ceases operation, according to industry experts.

There have been long-running concerns about some mobile phones that will not be able to connect to triple zero on the 4G network.

The inquiry on Thursday released an interim report recommending the federal government meet urgently with Optus and Telstra to extend their shutdown deadlines to allow for an extensive audit of affected devices.

"The committee believes the dangers to public safety, business continuity and the provision of essential services as a result of the shutdown are too great to ignore and that the shutdown must be delayed until these concerns are sufficiently addressed," the report said.

Communications Minister Michelle Rowland said the telcos had made significant efforts to reach affected customers.

But she acknowledged there was more work to do, with about 77,000 mobile phones in use that will not be able to make emergency calls after the closure.

These devices - often bought overseas or second-hand - use 4G data for regular calls and texts but bump triple-zero calls to 3G because they are not enabled with a technology called Voice over LTE.

Users might not realise their phone is configured this way by the manufacturer until the 3G network is switched off.

All telcos have a service for customers to check the status of their device by texting "3" to the number 3498.

Michelle Rowland
Communications Minister Michelle Rowland says telcos have tried to reach out to affected customers.

"We strongly encourage all Australians to check their device via the SMS service, respond to messages from your mobile provider and take action," Ms Rowland said.

The number of these devices in use has reduced from 740,000 in March after the government formed an industry working group.

Optus executive Andrew Sheridan acknowledged the inquiry's recommendations but said the telco was working to mitigate public safety risks.

It has sent 3.2 million messages to affected customers, provided free and subsidised handsets and engaged with businesses that manage devices such as alarms, Mr Sheridan said.

"Optus will continue to provide high levels of support to our customers during the 3G switch off through our dedicated teams and keeping device offers open."

A Telstra spokesman said the company had been warning of the need for preparation since setting the closure date of its 3G network almost five years ago.

"The vast majority of our customers have taken the necessary action to update their devices and we thank them for that. This is reflected by the fact that our 3G network accounts for only one per cent of our total mobile network traffic," he said.

"We have a robust communication plan in place through to the closure date and have established processes to help customers after the closure who have yet to migrate."

Both telcos say switching off 3G will allow them to repurpose spectrum to provide better 4G and 5G coverage, including in regional and rural areas.

They have committed to providing equivalent coverage after the closure.

License this article

What is AAPNews?

For the first time, Australian Associated Press is delivering news straight to the consumer.

No ads. No spin. News straight-up.

Not only do you get to enjoy high-quality news delivered straight to your desktop or device, you do so in the knowledge you are supporting media diversity in Australia.

AAP Is Australia’s only independent newswire service, free from political and commercial influence, producing fact-based public interest journalism across a range of topics including politics, courts, sport, finance and entertainment.

What is AAPNews?
The Morning Wire

Wake up to AAPNews’ morning news bulletin delivered straight to your inbox or mobile device, bringing you up to speed with all that has happened overnight at home and abroad, as well as setting you up what the day has in store.

AAPNews Morning Wire
AAPNews Breaking News
Breaking News

Be the first to know when major breaking news happens.


Notifications will be sent to your device whenever a big story breaks, ensuring you are never in the dark when the talking points happen.

Focused Content

Enjoy the best of AAP’s specialised Topics in Focus. AAP has reporters dedicated to bringing you hard news and feature content across a range of specialised topics including Environment, Agriculture, Future Economies, Arts and Refugee Issues.

AAPNews Focussed Content
Subscription Plans

Choose the plan that best fits your needs. AAPNews offers two basic subscriptions, all billed monthly.

Once you sign up, you will have seven days to test out the service before being billed.

AAPNews Full Access Plan
Full Access
AU$10
  • Enjoy all that AAPNews has to offer
  • Access to breaking news notifications and bulletins
  • Includes access to all AAPNews’ specialised topics
Join Now
AAPNews Student Access Plan
Student Access
AU$5
  • Gain access via a verified student email account
  • Enjoy all the benefits of the ‘Full Access’ plan at a reduced rate
  • Subscription renews each month
Join Now
AAPNews Annual Access Plan
Annual Access
AU$99
  • All the benefits of the 'Full Access' subscription at a discounted rate
  • Subscription automatically renews after 12 months
Join Now

AAPNews also offers enterprise deals for businesses so you can provide an AAPNews account for your team, organisation or customers. Click here to contact AAP to sign-up your business today.

SEVEN DAYS FREE
Download the app
Download AAPNews on the App StoreDownload AAPNews on the Google Play Store